BOOKING, CANCELLATION & ATTENDANCE POLICY
We know that life doesn't always run according to plan. This policy is designed to keep things fair for clients while also allowing Fearless Movement to run small classes and Personal Training Circles sustainably. If you're ever unsure how something applies to your situation, please ask.
1. PILATES & MOVEMENT CLASS BOOKINGS
Pilates & Movement classes have limited places and bookings are subject to availability.
If you can't attend a class you've booked, please cancel your booking as early as possible so somebody else has the opportunity to use the place.
2. CANCELLING A PILATES & MOVEMENT CLASS
8 HOURS OR MORE BEFORE CLASS
If you cancel at least 8 hours before the scheduled class time:
Casual and class-pack clients retain the applicable class credit.
Membership clients can use their weekly class entitlement for another available class, subject to their membership conditions and class availability.
LESS THAN 8 HOURS BEFORE CLASS
A cancellation made less than 8 hours before the scheduled class time is considered a late cancellation.
For casual purchases and class packs, the class is forfeited.
For memberships, the class is treated as used and isn't returned to the member's weekly allocation.
NO-SHOWS
If you book a class and don't attend without cancelling, the class is treated in the same way as a late cancellation.
We know genuine emergencies happen. Fearless Movement may make exceptions where we consider it reasonable in the circumstances.
3. PILATES & MOVEMENT MEMBERSHIP ROLLOVERS
The 1 Class Per Week Pilates & Movement membership allows a maximum of one unused class to be carried forward.
Only one rollover class can be held at any time. Unused classes do not continue to accumulate beyond this.
Classes lost because of a late cancellation or no-show aren't eligible to be rolled over.
The 2 Classes Per Week and 3 Classes Per Week memberships do not currently include rollover classes.
4. ADDITIONAL PILATES & MOVEMENT CLASSES
Pilates & Movement members may purchase additional group classes for $20 per class, subject to availability.
Personal Training Circle members may purchase additional Pilates & Movement classes for $15 per class, subject to availability.
All booked Pilates & Movement classes are subject to the same cancellation and no-show policy.
5. PERSONAL TRAINING CIRCLE ATTENDANCE
Personal Training Circles work differently from general group classes.
Your Circle membership reserves a regular place for you in a small training group. Your individual program and coaching are planned around you, and your place remains reserved whether or not you attend on a particular week.
For this reason, missed Circle sessions:
do not accumulate;
do not roll over;
do not automatically create a make-up session; and
are normally forfeited if you can't attend.
There is no separate late-cancellation fee or 8-hour cancellation rule for Personal Training Circles.
If you know in advance that you'll be unable to train for a week or longer, a membership hold may be more appropriate.
6. PERSONAL TRAINING CIRCLE SWAPS
If you can't attend your regular Circle, you may try to arrange a swap with another active Circle member through the designated Fearless Movement community space.
You may also be able to attend another Circle where a suitable vacancy already exists.
Circle swaps and alternative sessions:
are subject to availability;
aren't guaranteed;
are generally organised by members rather than by Fearless Movement;
are available only to active Personal Training Circle members; and
must be confirmed by Fearless Movement before attending.
Fearless Movement may occasionally allow an additional person to join a Circle to facilitate a swap where appropriate, but this isn't guaranteed.
If a suitable swap or alternative place isn't available, the missed Circle session is forfeited.
7. MEMBERSHIP HOLDS
Memberships can be placed on hold for a minimum of 7 days.
For planned holds, please provide at least 7 days' notice.
There is no set annual maximum on membership holds.
If a Personal Training Circle membership is placed on hold during its initial 12-week commitment, the minimum commitment period will be extended by the length of the hold.
For example, a one-week hold during the initial 12 weeks moves the end of the minimum commitment back by one week.
ILLNESS, INJURY OR UNEXPECTED CIRCUMSTANCES
Some things can't be planned seven days ahead.
If illness, injury or another unexpected circumstance means you're temporarily unable to participate, please contact us as soon as reasonably possible.
Where appropriate, Fearless Movement may waive the usual 7-day notice requirement and place your membership on hold.
Holds aren't ordinarily backdated for sessions already missed unless Fearless Movement agrees that the circumstances justify doing so.
8. CLASS PACK EXPIRY
Class packs are subject to the validity period stated when purchased.
Current validity periods are:
5 Class Pack — 8 weeks
10 Class Pack — 13 weeks
20 Class Pack — 26 weeks
Cancelling a booking does not extend the expiry date of a class pack.
Unused sessions remaining after the pack expiry date are forfeited except where Australian Consumer Law requires otherwise or Fearless Movement agrees to an extension because of exceptional circumstances.
9. WHEN FEARLESS MOVEMENT CANCELS A SESSION
We have responsibilities too.
If Fearless Movement cancels a Pilates & Movement class, affected clients will receive an appropriate replacement credit or other reasonable alternative.
If Fearless Movement cancels a Personal Training Circle, we will, where practical, offer an alternative Circle, rescheduled session or another suitable arrangement.
Where we can't reasonably provide a replacement, an appropriate account credit or adjustment will be made.
We don't expect you to lose a service because Fearless Movement cancelled it.
10. LOW CLASS NUMBERS
Fearless Movement may occasionally cancel a group class where minimum attendance isn't met.
If we cancel a class for this reason, affected clients will receive the same replacement credit or alternative that applies when Fearless Movement cancels a class for another reason.
Where a particular class regularly has low attendance, we may review or change the timetable rather than repeatedly cancelling the class.
11. TIMETABLE CHANGE
Our timetable may change from time to time as Fearless Movement grows and in response to attendance patterns, school holidays and other practical considerations.
We may operate a reduced or modified timetable during school holidays and similar periods.
Where practical, reasonable advance notice will be given of planned timetable changes.
Fearless Movement may also use another suitably qualified and appropriately insured instructor or coach to deliver sessions.
12. FEARLESS MOVEMENT CLOSURE PERIODS
Fearless Movement may take planned breaks during the year.
Where Fearless Movement closes for a full week and the services included in your membership aren't available, your weekly membership payment will be paused for that closure period.
For Personal Training Circle members, a Fearless Movement-initiated closure does not extend the initial 12-week minimum commitment.
This is different from a member-requested hold. A member-requested hold during the initial Circle commitment extends the commitment period; a closure initiated by Fearless Movement does not.
If suitable replacement instructors or alternative services are available and membership services continue to be provided, normal membership payments may continue.
13. A FINAL NOTE
This policy exists so everyone knows what to expect — not so we can catch people out.
We understand that genuine emergencies and unusual circumstances happen. If something outside your control affects your ability to attend or use your membership, please contact us.
Where reasonable, we'll work with you to find an appropriate solution.
Nothing in this policy limits any rights you may have under Australian Consumer Law.
For any questions and notices, please contact us at:
Fearless Movement (ABN 43 033 653 865)
Email: mel@fearlessmovement.com.au
Last update: 29th September 2026